Refund policy

Return & Refund Policy

We want you to be satisfied with your Nestlyra purchase.

Returns
You may request a return within 7 days of delivery. To be eligible for a return, the item must be in its original condition and packaging and must not show signs of misuse or damage.

To request a return, please contact us first before sending the product back. We will provide return instructions and the appropriate return address. Please do not return products without authorization.

Customers are responsible for return shipping costs for returns that are not related to a defective or incorrect product.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible and include photos or video showing the issue. We will review the issue and determine whether a replacement or refund is appropriate.

Refunds
Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to your original payment method. Your bank or credit-card provider may require additional time to post the refund.

Original shipping charges, taxes, and other non-refundable fulfillment costs might not be refundable unless the problem resulted from an incorrect or defective item.

Order cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once the order has entered processing or has been shipped.

Contact
If you have questions about a return or refund, please contact Nestlyra through our Contact page.